VNKS Technologies is your strategic partner for all things Microsoft Field Service. We can help you assess your current Field Service Organization (FSO), map it to the best practices of Microsoft Dynamics 365 Field Service, and identify value-driving processes that align to your goals and drive ROI in field service.
Watch our recently recorded webinars to learn how Microsoft Dynamics 365 Field Service helps you improve field service efficiency and meet today's customer expectations for onsite service.
To meet high customer expectations, you need to simplify scheduling, drive efficiency and connect your field agents in real time. Learn how Microsoft Dynamics 365 Field Service helps you do all this and more.
Happier field service technicians get more done, and nothing is more frustrating than facing an uphill battle to complete a job. Arm your field agents with proven software they will actually use and increase jobs per day.
Happier field service technicians get more done, and nothing is more frustrating than facing an uphill battle to complete a job. Arm your field agents with proven software they will actually use and increase jobs per day.
The customer experience is the number one factor impacting the reputation and brand for field service organizations. Learn how Dynamics 365 for Field Service can help.
The latest research conducted on 6,000+ mergers between 2003-2013 shows that "customer experience" now overpowers "brand" as the new
standard for evaluating your business.
If you're running a field service organization, you probably know by now that customer satisfaction is very important to your overall business
health. Happy customers lead to more sales and more referrals, and referral is, by far, the most powerful sales and marketing driver there is.
Gather and clearly display customer preferences and field agents' workloads to optimize scheduling and dynamically respond to changes.
Higher priority scenarios enable appropriate scheduling to address high vs. low priority services.
Self service is a standard for today's customers. Give them access to work orders, resolutions, service history and more.
Improve employee experience and productivity with real-time connection to customer info, service history, and streamlined service processes.
Give dispatchers the near real-time view of location and status of all field agents and work orders.
After core processes are in place, incrementally add asset/inventory management to drive employee adoption and analytics.
With your Field Service functionality fully-integrated with your existing solutions, you can leverage case management, sales, access to unlimited information and much more.
Reduce travel time and mileage while accurately predicting start and end times of onsite jobs.
Ensure customer satisfaction and efficiency by providing field agents with standardized processes to complete on site work.
Evaluate estimated vs. actual time to perform Work Orders by category and territory.
Decrease revenue leakage with billing automation and electronic invoicing.
Move from break-fix to a preventative maintenance model with machine learning analytics and Internet of Things (IoT) device monitoring.
Utilize your mobile workforce to identify upsell and cross sell opportunities, and report on evolving customer preferences and demands.
Transform your field service operations into a profit center by providing your field agents with tools to identify and enter sales opportunities and Work Orders.
Improve the overall efficiency of dispatching, routing, and job completion to reduce the cost of field services and add to your bottom line profits.
Reduce complaints with proactive services and maintenance, increase first-time fix rates, and accurately capture all billable calls and visits to improve every service experience and maintain a strong, competitive reputation.
The VNKS team understands every aspect of our business; what we do, where we are, where we want to be, and how to overcome potential challenges to getting there. Their innovative solution and commitment to supporting us has made a huge difference in how we provide our services.
Beyond the features in Dynamics 365, ourbroad services guide the transformation of your rental operations from start to finish. We are here to ensure that you can confidently and cost-effectively transition from your legacy system to a modern, Dynamics-based solution.
Before beginning any implementation, we help align all your solution stakeholders and ensure the project meets your goals, organizational requirements and budget.
Whether you're aiming for thecloud or on-premise, your solution will be deployedin an environment optimizedfor your requirements. Plus, you can let us handle as much solution maintenance as you need.
We will configure and integrate your solution with your other applications to meet your specific industry requirements. We can also add extensions and customizations where necessary to fully optimize your business processes.
You can count on VNKS for complete solution support, training, educational events, and strategic guidance.
Learn how we help our clients achieve faster time-to-value.